Support

Documentation
Comprehensive guides and API references for using shadcnblocks
Changelog
Stay updated with the latest features, improvements, and releases
FAQ
Find answers to frequently asked questions about our products

Support Channels

Email Support

For support please email support@shadcnblocks.com

Chat Support

Otherwise use the chat client in the bottom right (turn off adblock). Note that our support hours are Mon-Fri, 9am-5pm Australian Business Hours. Any chat messages sent outside of these hours will be forwarded to our email and we will answer them when we are next online. Brisbane, Australia: Loading...

Technical support

If you find bugs in our blocks you can report the issue by pressing the bug icon on the blocks page and this will go directly into our Github issues queue to fix.

Please note we do not provide general support on how to code. It is mentioned several times that you must have HTML/CSS/JS knowledge to use these components.

Team plans support

If you would like upgrade from an individual plan to a team plan please contact support. We need to manually upgrade you.

Payments

Payment & Access

Payment is processed using Stripe. After completing your purchase and logging in you will have immediate access.

Invoices

Invoices are available in your account dashboard. You can download them at any time. Please note that if you used a different email in stripe than the one you used to sign up your invoice will not be shown in the dashboard. stripe than the one you used to sign up your invoice will not be shown in the dashboard. Please contact support and provide us your business details and any tax number and we will raise an invoice for you immediately.

Customizing components

Our components are provided as functional React components. Any customization is up to you and a general knowledge of React, HTML and CSS will be needed.

Discounts

We do not offer discounts at this time. Requests for discounts will be ignored, we dont mean to be rude but we just dont have time to respond to them all. We typically have 1-2 big sales per year, last year we offered 30% off on black friday. So you might need to wait for these sales.

Student discounts

Unfortunately We do not offer student discounts at this time.

Parity pricing

Unfortunately we do not have the capability to offer parity pricing at this time.

Refund policy

In general we do not offer refunds on digital goods as digital goods cannont be returned and unfortunately many people take advantage of this. Please consider carefully before your purchase and be mindful of putting me in a difficult position before requesting a refund. If you have a legitmate or extenuating reason please contact me.

Situations where refunds are not provided:

  • You've downloaded the item but no longer want it.
  • You just changed your mind.
  • The item was purchased in error.
  • You lack the skills to use or implement the code.
  • In your personal opinion you find the item low quality or it does not meet your expectations.
  • You request a refund but fail to provide a reason or evidence.
  • This is not an exhastive list, its just common requests I get.

Refund Request Process

If you still wish to request a refund, please follow the process outlined below. All refund requests must be submitted in writing and include all required documentation.

Step 1: Submit Your Request in Writing

Put your refund request in writing and send it to support@shadcnblocks.com. The subject line must include "Refund Request" and your account email address

Step 2: Attach Required Documentation

Please attach the following documents to your email:

  • Stripe Receipt: A copy of your original Stripe receipt or payment confirmation email. Screenshots must be clear and show the full transaction details including date, amount, and transaction ID.
  • Account Email: Confirm your username or the email address associated with your account.
  • Reason for Refund: A detailed written explanation of why you are requesting a refund. This must include specific circumstances and cannot be one of the excluded reasons listed above.

Step 3: Wait for Initial Review

After submitting your request our support team will review your request within 5-7 business days. During this time, do not submit duplicate requests.

Step 5: Additional Information May Be Required

If your request requires further investigation, we may request additional documentation including:

  • Proof of technical issues encountered (screenshots, error logs, browser console output)
  • Evidence that all code has been deleted and removed from your repos and systems.

Step 6: Final Review and Decision

Once all required information has been provided, your request will undergo a final review. This process typically takes an additional 3-5 business days. You will be notified via email of the decision. Approved refunds will be processed back to the original payment method within 5-10 business days after approval.

Important Notes:

  • Incomplete requests or missing documentation will result in automatic rejection
  • Refund requests submitted more than 30 days after purchase may require additional verification
  • All communication must be conducted through the official support email address
  • Refund decisions are final and not subject to appeal